Call: 01736 811103 - E-mail: hello@whittledesignstudio.com
Call: 01736 811103
E-mail: hello@whittledesignstudio.com

Terms and Conditions.

The provision of all services and sale of all goods by Whittle Design Studio Ltd are subject to the following terms and conditions. These terms and conditions supersede all previous agreements between Whittle Design Studio Ltd and the client and no variation or other terms and conditions shall apply unless agreed in writing and signed by Whittle Design Studio Ltd.

Registered Address

Permanent House, 1 Dundas Street, Huddersfield, HD1 2EX.

Trading Address

The Workbox.Unit 1, Wharf Road, Penzance, Cornwall. TR18 4FG.

Validity of Quotations

Quotations are valid for a period of 28 days from issue and is based on information supplied.

Price Variation

Quotations are based on current costs of production and unless otherwise agreed, are subject to amendments on or at any time after acceptance to meet any rise or fall in such costs.

Payment Terms

Payment terms will vary from project to project however the confirmation or order, which is signed at the start of the project will detail the payment terms. By default however a 50% non-refundable deposit is required for all projects over £100. For projects such as website design and development a staged payment plan will be set which will be 50% on start of the project, a 25% payment will be due once the frontend design of the site has been built, followed by a final 25% on completion. Returned cheques will incur an additional fee of £50 per cheque. Invoices paid by cash will incur an additional handling charge of £10. Whittle Design Studio Ltd may sometimes part invoice as stages are completed and may request payment in advance for implementation costs, such as photographer’s, images etc...

Production Schedules

Timescales quoted will commence from the date of receipt of the signed Confirmation of Order form and cleared deposit. Every effort will be made to meet the timescales quoted, however Whittle Design Studio Ltd will not be liable for any consequences arising from any delays for whatever reason.

Retention of Title

The copyright of all designs, illustrations, images and artwork prepared by Whittle Design Studio Ltd will reside with Whittle Design Studio Ltd until payment is received and cleared in full.

Promotional material

Whittle Design Studio Ltd reserve the right to use client artwork and designs for promotional material (excluding work completed for an Agency). Clients not wishing their artwork and designs to be used should notify Whittle Design Studio Ltd in writing.

Content

Charges may be made to cover any additional work /re-work involved where copy or images supplied by the client are not clear, legible or suitable for use or where the client changes or cancels instructions to Whittle Design Studio Ltd.

Travelling and meetings

Travelling time to and from client’s premises and meetings with clients may be charged extra at the standard hourly rate.

Client material and legal material

If the client supplies any artwork, illustration, images or defines any part of a project undertaken with Whittle Design Studio Ltd, Whittle Design Studio Ltd relies upon the client to ensure and the client warrants that the use of such material is legal, and does not infringe any copyright, trademark or other intellectual property right. The client will indemnify Whittle Design Studio Ltd in respect of the consequences of any such infringement.

Search Engine Optimisation (SEO)

Whittle Design Studio Ltd can not guarantee results on any search engine as they are controlled by search engines themselves.

Indemnity

In placing an order with Whittle Design Studio Ltd for any advertisement, announcement or web site material intended for publishing, printing, broadcasting, screening or use in connection with the Internet, the client agrees to indemnify Whittle Design Studio Ltd in respect of any claims made against it arising from the content of those advertisements, announcements or web site material intended for publishing, printing, broadcasting, screening or use in connection with the Internet.

Obligation

It is the responsibility of the client to co-operate with and to provide Whittle Design Studio Ltd with the appropriate information and materials required to carry out the agreed project within designated timescales. Whittle Design Studio Ltd will not be responsible for delay in the provision of any service or product caused or influenced by the late receipt of such information or materials and co-operation.

Website design and development

Whittle Design Studio Ltd accepts no responsibility for the re-registering of clients’ domain names not hosted with Whittle Design Studio Ltd. Whittle Design Studio Ltd will not be responsible for any loss of turnover, sales, revenue, profits or indirect consequential or special loss arising from any aspect of their work. Whittle Design Studio Ltd also reserves the right to suspend its service at any time in the event of a breach, or suspected breach, on the part of client(s) in respect of the ‘acceptable use’ of any website. Where search engine optimisation is provided, no guarantee will be given to page ranking.

Insolvency

In the event that the client offers to, or makes any arrangements with or for the benefit of their creditors, or if any client commits any act of bankruptcy or the client is unable to pay its debts, Whittle Design Studio Ltd shall thereupon be entitled to suspend all projects and services and terminate any contract.

Disclaimer

Whittle Design Studio Ltd shall not be liable to the client for any failure to perform its obligations due to any circumstances beyond its control and in such event Whittle Design Studio Ltd may elect by written notice to cancel any agreement with the client.

Whittle Design Studio Ltd makes no warranties of any kind, expressed or implied for services provided. Whittle Design Studio Ltd reserves the right to revise its policies at any time. Clients will be notified of any such changes.

In the event of an error or errors occurring within any advertisement, announcement, web site material or promotional item prepared by Whittle Design Studio Ltd for publishing, printing, broadcasting, screening or use in connection with the Internet, Whittle Design Studio Ltd will not be responsible for any consequential loss to the client or any sum, costs or charges greater than the cost of reprinting any such item or reinstating the corrected advertisement, announcement or web site material for publishing, broadcasting, screening or use in connection with the Internet.

Force Majeure

Whittle Design Studio Ltd shall be under no liability if it is unable to carry out any provision of a contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, theft, fire, flood, drought, failure of power supply, lock-out, strike, or other action taken by employees or agents of Whittle Design Studio Ltd or owing to any inability to procure materials and services required for the performance of the contract. During the continuance aof such a contingency the client may by written notice terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Last updated: 01/09/2018.

What our clients are saying

Testimonial quote

We chose to work with Andrew and Sarah as we felt their portfolio lent itself to our brief. We were really happy with the results. The illustrations Sarah did for the campaigns were unique and embraced the look we were after. They kept in communication throughout the job and were happy to work within our timelines. Would recommend and use again on future projects! Thanks again!

Natalie Kellett

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Testimonial quote

After a bad experience regarding a lack of communication with my previous web designer I came across Whittle Design Studio. I felt they knew exactly what I wanted and needed to help me grow my business. Communication is excellent and I have found Andrew and Sarah to be professional, extremely helpful and knowledgeable in being able to help my business go forward . Would highly recommend.

Sarah Liberty

Testimonial quote

Testimonial quote

After a few bad experiences from previous web designers, it was refreshing to use Whittle Design Studio. They helped me digest information I once found complicated and are very easy to get on with. Sarah and Andrew are passionate about what they do and are exactly who you need on your side as a growing business. Thank you for all your hard work on our amazing new site.

Smart Surf School

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Testimonial quote

Working with the Whittle Design team has been such an amazing experience. They always get our vision right and go over and beyond! We have continued to use them and they will always be our go to for marketing material.

The Bleu Plan

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Get in touch with us by e-mail or why not call us on 01736 811103

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